Reconnection Scheduling Change

Reconnection Beginning November 1, customers whose service has been shut off for nonpayment will find their appointment options changed when scheduling a reconnection.

If service has been off for 10 days or less and payment is verified by 12:30 p.m. on a regular business day, service will be restored before midnight. For payments verified after 12:30 p.m., service will be restored before midnight the following business day.
If service has been off for more than 10 days, the work will be scheduled within five business days, regardless of the time of payment verification.

So that we can reconnect service, an adult must grant access to company equipment and appliances. Pets must be restrained.

The company will bill residential customers a $33 reconnection fee plus an applicable security deposit in three, equal monthly installments.

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