Dominion Hope Services
Customer Service
Call us at 1-800-688-4673. Our representatives are available to assist you Monday-Friday, 7:00 a.m. to 7:00 p.m. You may also e-mail us.
Emergency Service & TTY
For emergencies, call 1-800-934-3187 (24 hours a day, everyday).
For hearing/speech impaired customers, dial 711.
The Gatekeeper Program
Our employees take the time to notice when someone needs help. When we notice changes such as a well-groomed yard suddenly neglected or newspapers piling up on the porch, we'll notify a local referral agency. The agency investigates the situation and gets the proper help.
Meters
- We change meters to prevent problems. When our meters reach a certain age (depending on the model), we replace them at no charge.
- At your request, we'll send you special postcards to use when you read your meter for us.
- We do random changes to find out if a particular model of meter is working as expected. We don't charge you for these changes.
Large Print Bills
Upon request, we'll provide certified visually-impaired customers with large-print bills.
Other Customer Services
The Customer Service people who visit your home or office are available to assist you from 8 a.m. to 8 p.m., Monday - Friday. Services free of charge include:
- Installing a thermostat for the vision impaired. These special units are available through local Sight Centers.
- Raise the markings on range and oven controls to make them easier to use for visually impaired customers.
- Adding odorant to gas. Dominion Hope adds a special odorant to give natural gas a distinctive smell. With this special odor, gas leaks are easy to detect.
- Gas leak detection. Leaks can happen in our main lines, your service line or house line. If you suspect a leak, no matter what the source, call us immediately--day or night. We also patrol over 18,000 miles of our underground pipelines, looking for leaks. If a leak is found, our representatives will show you proof, but it's your responsibility to have it repaired or replaced if it's on your property.
