Bank Draft FAQs
General FAQs
- Who's eligible?
Residential and business customers are eligible.
- How do I start Bank Draft?
You may either enroll online or submit a bank draft enrollment form by mail.
- When is my payment processed?
You choose the number of days after billing that you want us to process your payment. It can be between 5 and 28 days after each billing. Example: If you choose 12 days, we'll process your payment on or after the twelfth calendar day following each billing. And your bills will always show you when your payments will be drafted.
- How do I know if I'm in the program and, later, when payments are made?
Your bill will include a message with the date (on or after) that we will draft your automatic payment. You may stop paying by another payment method once you see this message. Each month your bank statement will show the amount and date the bill was paid.
- If I move, will I automatically continue Bank Draft?
Yes, you will be provided with an option to automatically transfer your bank draft service to your new account when you move.
- Can I suspend Bank Draft?
Yes. You can suspend your current pending draft online or by contacting us. If you choose this option, please pay any outstanding balance by another method. Bank Draft will automatically resume with your next bill.
- I want to suspend Bank Draft online, but I don't see this option. Why not?
If the suspend option is not displayed, it means you don't yet have a bill due for the current billing cycle. You'll need to wait until a draft is scheduled to suspend it.
- How do I change my banking information?
You can change your banking information online or by submitting a new bank draft enrollment form by mail.
- I changed my banking information. When will my account be drafted using the new information?
If you have a pending draft amount and date, the old account information will be used. If you have no pending draft, the next draft will use the new banking information.
- How do I change the day my payment is drafted from my bank account?
You can do this online or by contacting us.
- How can I discontinue Bank Draft?
You can do this online or by contacting us.
Moving? FAQs About Bank Draft When You Transfer Service
The following FAQs apply when you are transferring service and are already managing your account online.
- How do I start bank draft?
Select 'View/add other accounts' on the right. Under 'Enrolled Accounts', select the account where service is being connected, then select 'start bank draft' on the right, and ‘enroll online’.
- How do I change the draft day?
Select ‘View/add other accounts’ on the right. Under ‘Enrolled Accounts’, select the account where service is being connected, then select ‘stop/change bank draft’, and ‘change draft day’.
- How do I stop bank draft?
Select 'View/add other accounts' on the right. Under 'Enrolled Accounts', select the account where service is being stopped, then select 'stop/change bank draft' on the right, and ‘stop bank draft’.
