Not Satisfied? Let Us Know
We are committed to providing excellent customer service. If you are not pleased with our service, you can call us about your concern at 1-866-DOM-HELP (1-866-366-4357).
If you are not completely satisfied, ask to have your concern reviewed by a supervisor.
If the situation still is not resolved, you can write to:
Director, Customer Relations
Dominion Virginia Power
P.O. Box 26666
Richmond, VA 23261
You also may contact our vice president of customer service at VPCustomerService@dom.com.
If you still are not satisfied, we can provide contact information for the appropriate state official.
Check out recent editions of Customer Connection.
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