eBill FAQs

eBill is a paperless billing program. Once you enroll, you'll get an email each time your account has a new bill. The email will include summary bill information and a link to view your bill and other important billing information. You may also choose to pay your bill online.

Yes. We use industry-standard encryption technologies when transferring customer data. When we transfer sensitive information, a secure server encodes all the data before it is transmitted over the Internet.

No, you will no longer receive a paper bill via U.S. mail. Instead, you will receive an email each time your account has a new bill due. If you ever want a paper bill, it's easy to print a copy from your computer.

Be advised, however, we will send you a turn-off notice in the U.S. mail if your account becomes delinquent and is subject to disconnection.

You will receive an email each time your account has a new bill due. Follow the link in the email to view your bill online.

You will also receive a reminder email one day before your bill is due, unless:

• your account is paid automatically by bank draft,
• your account is on an active payment plan,
• your account has a disconnect notice or is in jeopardy of being disconnected, or
• you have opted to not receive email reminders.

First, it's important to note that you can view your bill online even if you have not received an email.

If you're not receiving emails from Dominion:

• Sign in and go to your Profile to verify your email address is correct.
• Check your spam folder. Certain email spam filters could be blocking your email. Adding our email address to your safe list will prevent the email from being blocked from your inbox.
• Check to make sure your email inbox is not full and therefore unable to receive the email.

If you are still having problems, contact us.

Follow the link in your email or sign in, select your account, and select the bill you want to view. Up to twelve months of bills are available online.

For years, a paper bill served as a payment reminder. As a courtesy, we will send you a reminder email one day before your bill is due, unless:

• your account is paid automatically by bank draft,
• your account is on an active payment plan,
• your account has a disconnect notice or is in jeopardy of being disconnected, or
• you have opted to not receive email reminders.

Make free payments with these two options:

• Payments From Your Bank Account
  Sign in to Manage Your Account, select 'Make a Payment' and make same-day payments (up to 10 p.m.) or schedule payments.
  
• Automatic Bank Draft:
  Enroll in our program and your payment will be automatically deducted each month from your checking or savings account.

You may also pay by:

• Credit/debit card or electronic check (fee applies)
• Online banking

It varies by payment method:

Yes, the eBill program is compatible with our Automatic Bank Draft and Budget Billing programs.

When you view your bill online, there are links at the bottom of the page to view this information.

You can cancel your enrollment online anytime. Once you've stopped eBill, your next bill will be sent via U.S. mail. Your online access to "Manage Your Account" will still be available.