General Information

Frequently Asked Questions

To protect your confidentiality, this Web site uses 128-bit Strong Encryption (SSL 3.0). When you sign in, your personal information is protected as it is sent to Dominion. You can tell if a Web page is secure if you see:

a padlock at the bottom of the browser window
a URL that begins with "https" instead of "http"Security questions

What do I need to know about e-mail filters and SPAM software?

Important account information communicated to you through e-mail may be affected by any e-mail filtering "SPAM" software you have installed on your computer or that may be offered by your Internet Service Provider.

Dominion uses your e-mail address to:

Notify you when your bill is available for viewing online,
Confirm online order status,
Respond to your e-mail inquiries, and/or
Communicate other information to you about your Dominion account(s).

To ensure you receive important e-mails from Dominion, read your e-mail in-box subject lines carefully when you are selecting messages that you want to report as SPAM. You may also do one of the following:

Add the "dom.com" domain to your e-mail safe list.
If your settings do not allow you to add e-mail addresses to a "safe list", use the Help section of your e-mail tool for help or contact your Internet Service Provider to research your configuration options.
Disable your e-mail filtering "SPAM" software.

Is my information protected?

At Dominion, your privacy is important to us. Dominion does not collect personally-identifying information about you (such as your name, address, telephone number or e-mail address) unless you voluntarily submit that information to us through one of our Contact pages, or by e-mail or other means.

We treat any personally-identifying information you submit through this Web site as confidential and do not sell or otherwise disclose such information to third parties except under strict contracts involving customer service or the enhancement of our customer programs.

How accessible is this Web site?

Our goal is to make our Web site content understandable and navigable. This includes not only making the language clear and simple, but also supplying understandable navigation between pages and supporting navigation in select pages that will maximize accessibility and usability.

This site strives to conform to W3C's "Web Content Accessibility Guidelines 1.0", available at http://www.w3.org/TR/1999/WAI-WEBCONTENT-19990505.

What if I'm having trouble viewing your site?

We maintain an open standard for Web site development as recommended by the WC3 (World Wide Web Consortium). Therefore, our development efforts are committed to supporting all browsers that conform to W3C standards. In most cases, you should be able to view and use our Web site with any modern browser.

If you do encounter problems:

Try downloading a more current version of your browser
Consult your browser's help section or your ISP for support