I have stock certificates. How do I deposit
them into Dominion Direct for safekeeping?
To deposit certificate shares into Dominion Direct for safekeeping, write a
letter that states the name or names listed on the stock certificate, the address
of record, and the social security number used on the account. Also include
your daytime telephone number, stock certificate numbers and number of shares
to be deposited. Please do not write on the stock certificates.
All owners must sign the letter exactly as their names appear
on the face of the certificate. Finally, we recommend using Registered and Insured
mail, return receipt requested, to send your stock certificates and letter of
instruction.
How do I replace lost, missing, stolen
or non-received stock certificates?
Call or write Dominion, Shareholder Services notifying us of your lost certificate.
We will place a stop on the certificate and send you a packet that includes
an instruction sheet, fee disclosure and an affidavit to complete in order to
get the certificate(s) replaced.
I am receiving a dividend check each
quarter. How do I reinvest my dividends? We must have written authorization from you in order to select a new option
or change your current dividend option. You may call Shareholder Services at
1-800-552-4034 to request an authorization form or write a letter of instruction
that includes the account number, social security number on record, and the
name or names on the account, your address and your daytime phone number. In
your instructions please specify whether you want full or partial reinvestment.
If you want partial reinvestment of your dividends please specify the number
of shares on which you want the dividends reinvested. All owners must sign the
instructions.
May I have dividends deposited directly
into my account?
Yes, however, you must first complete an authorization form to request direct
deposit of your dividends. You may click
here* to print the authorization form or call 1-800-552-4034 to request
one.
How may I replace lost or missing checks?
Replacement checks can be issued 10 days after the issuance of the original
check. Please call or write Dominion, Shareholder Services informing us of the
loss.
I want to give stock to a minor. What
must I do? To transfer stock to a minor, write a letter of instruction stating the
name or names on the account from which shares are being transferred. Also include
the address, social security number, daytime telephone number and number of
shares to be transferred. In the same letter, provide the name of the adult
custodian, the name of the child, the address for the new account and the child's
social security number. Custodian accounts can only have one adult custodian
and one minor child. A minimum of five shares is required to open a new account.
The following abbreviations, when used in the Registration,
shall be construed as though they were written out in full according to applicable
laws or regulations: UNIF TRANSFERS MIN ACT - Custodian (Cust) Minor (Min)
under Uniform Transfers to Min Act (state)
All owners must sign the letter exactly as their names appear
on their account. This must be done in the presence of an officer of a commercial
bank, trust company, credit union or savings and loan which is a member of an
approved medallion program or a stockbroker who is a member of the medallion
program. The officer or stockbroker must then guarantee your signature. The
signature of a Notary Public is not acceptable for this purpose.
Enclose a completed Form W-9 for the new account. You may
obtain a Form W-9 from your bank at the time you have your signature guaranteed.
If you are transferring certificate shares you must return
the certificates along with your letter of instructions. When mailing certificates
registered or certified mail is recommended. Please do not sign the back of
your certificates.
All transfers are subject to final approval by our legal
transfer department. If additional documents are required, you will be notified.
How do I transfer shares to a trust account? To transfer shares to a trust account, write a letter of instruction clearly
stating the name or names on the account from which the shares are being transferred.
Also include the address, social security number, daytime telephone number and
number of shares to be transferred. Your letter should also provide the name
of the trust, the name of the trustees, and the date of the trust agreement.
You should also include a copy of the first and last pages of your trust agreement
All owners must sign the letter exactly as their names appear
on their account. This must be done in the presence of an officer of a commercial
bank, trust company, credit union or savings and loan which is a member of an
approved medallion program or a stockbroker who is a member of the medallion
program. The officer or stockbroker must then guarantee your signature. The
signature of a Notary Public is not acceptable for this purpose. Enclose a completed
Form W-9 for the new account. You may obtain a Form W-9 from your bank at the
time you have your signature guaranteed.
If you are transferring shares represented by stock certificates
you must return them along with your letter of instructions. When mailing certificates
registered or certified mail is recommended. Please do not sign the back
of your certificates.
All transfers are subject to final approval by our legal
transfer department. If additional documents are required, you will be notified.
How do I sell shares that you hold in
my Dominion Direct account? To sell all or part of your shares held in Dominion Direct, and to avoid
unnecessary delays, use the withdrawal form attached to your confirmation statement.
Please use the envelope enclosed with the statement.
If you cannot locate the withdrawal form, write a letter
of instruction that includes the account number, social security number on record,
the name or names on the account, your address and your daytime phone number
and the number of shares you want to sell. All owners must sign the instructions.
To continue in Dominion Direct, five shares must remain in your account. You
may mail or fax your request. Our fax number is: (804) 771-6768. Please call
us on 1-800-552-4034 to confirm receipt of your fax.
Stock is generally sold twice a week, usually on Tuesday
and Friday. Sale dates can vary or be suspended for up to two weeks for administrative
purposes. Sale requests must be received one business day prior to the sale
date. Requests to sell all or part of your Dominion Direct shares cannot be
accepted by telephone; written requests are required. All owners must sign exactly
as their name(s) appear on the account. Considering processing and settlement
time, your check will be mailed approximately ten business days after we receive
your written request. Proceeds you receive will be less a fee that is expected
to be no more than 13 cents per share and covers brokers fees and a portion
of our administrative costs of this plan.
How do I sell certificate shares that
I hold through Dominion? To sell certificate shares, return the stock certificate(s) to us with
a written request to sell the shares. A complete sale request includes all of
the following: the name(s) listed on the stock certificate, the address and
social security number used on the account, your daytime telephone number, your
stock certificate number(s) and the number of shares you would like to sell.
All owners must sign the sale request exactly as their names appear on the face
of the certificate. Please do not write on your stock certificates.
If you only sell part of your shares the remaining shares
will be held in Dominion Direct for safekeeping unless you specify in your request
that you want a certificate.
Considering processing and settlement time, your check for
the sale should be mailed approximately two weeks after we receive your certificates.
Finally, we recommend using registered or certified mail to send your stock
certificates and letter of instructions.
How may I obtain information about my
account? You can get account information on-line and by calling our Direct Response
Line. Both systems are available 24 hours a day, 7 days a week and are convenient,
informative and secure. Please remember to have your Dominion account number
and your social security number ready. You will also need to establish a Personal
Identification Number (PIN) when you first sign up for online account access.
Your account number can be found on your Dominion check stubs and on your Dominion
Direct statements.
The phone number for the Direct Response Line is 1-800-552-4034
or (804) 775-2500 if you are caling from the Richmond, VA area. On-line access
can be obtained by
clicking here.
I have an account registered in my name
only. How do I add another name to my account? To add another name to your account, write a letter of instruction stating
your name (as it appears on the account from which shares are being transferred),
address, social security number, and daytime telephone number.
Also provide the name of the person that you want to be a
joint holder on the account. The following abbreviations, when used in the Registration,
shall be construed as though they were written out in full according to applicable
laws or regulations:
JT TEN or JT WROS - as joint tenants with right of survivorship
and not as tenants in common
TEN ENT - as tenants by the entireties with right of survivorship
(between spouses only)
TEN COM - as tenants in common
Additional abbreviations may also be used though not included
above.
You must sign the letter exactly as your name appears on
the current account. This must be done in the presence of an officer of a commercial
bank, trust company, credit union or savings and loan which is a member of an
approved medallion program or a stockbroker who is a member of the medallion
program. The officer or stockbroker must then guarantee your signature. The
signature of a Notary Public is not acceptable for this purpose.
For a new account, enclose a completed Form W-9. You may
obtain a Form W-9 from your bank at the time you have your signature guaranteed.
If you have stock certificates you will need to return them
along with your letter of instructions. When mailing certificates registered
or certified mail is recommended. Please do not sign the back of your certificates.
All transfers are subject to final approval by our legal
transfer department. If additional documents are required, you will be notified.
Can I add a beneficiary to my account?
You may name a beneficiary on accounts that are registered in an individual’s name, a joint tenant account, or an account listed as tenants by the entirety (joint account between a husband and wife). Please contact Dominion’s Shareholder Services department for more information or if you wish to have the forms and instructions mailed to you.
My name is misspelled on my account.
How can I get it corrected? To correct a misspelled name, write a letter instructing us to correct
the misspelling of the name on your stock account. You should also include the
incorrect spelling of the name or names, the address, social security number
and your daytime telephone number.
If you have stock certificates you will need to return them
along with your letter of instructions. When mailing certificates registered
or certified mail is recommended. Please do not sign the back of your certificates.
How may I change the mailing address
on my account?
You may call or write Dominion, Shareholder Services in order to change your
mailing address. If you notify us in writing, please include your Dominion account
number, the social security number listed on the account, and your current and
previous addresses.
