Frequently Asked Questions

Online Access to My Account

Can I access my account online? What steps do I have to take to access my information on-line?

Yes. Registered holders can monitor their account online. You may sign-up for internet access by following these steps:

• Click on “Investors” at the top portion of the page.
• Under the title Shareholder Services, select “Access Your Account Online.”  You should now have a window that says Dominion Shareholder Services.
• If you have not signed-up for access, select “First Time Visitor” in the blue area to the left.
• Select “New Member Sign-up” and complete the form with all requested information.  Click on the “Proceed” button at the bottom of the page.

After completing the registration page, you should receive a message that you have signed up successfully and will be able to sign-in and view your account the next business day.
 

What can I do online?

There are a number of functions that are available to you when having online access to your account.  You may:

• Review your current and prior year detailed account history
• Set up and/or change a bank draft authorization to purchase shares
• Change your dividend option
• If receiving a dividend check, enroll in direct deposit of dividends
• Request to have a lost, missing, or stale-dated check replaced
• Update your mailing address and e-mail address
• Receive electronic statements
• View and get a copy of your 1099-DIV tax form