Water Heater Repair Terms and Conditions

Virginia

The Water Heater Repair & Replacement Program (“Program”) covers the repair or replacement of standard electric or gas water heaters in single family residential dwellings, condominiums or mobile homes (“Home”) that fail due to normal wear and tear and is provided by Dominion Products and Services, Inc., hereinafter referred to as “Dominion”.

1. To be eligible for coverage, the subject water heater must be in good working order and free of leaks at time of enrollment in the Program.
2. Coverage under the Program starts after the first payment is received and enrollment in the Program exceeds 30 days. Coverage continues thereafter so long as the customer makes timely payments. Customer payments prepay coverage under the Program. Coverage is suspended at the end of the prepaid period in cases of nonpayment. Your account must be in good standing (current) to receive repair service under the Program.
3. The Program covers only the repair or replacement of standard water heaters and does not cover water loss or water damage due to leaking or bursting tanks or the correction of plumbing and/or electrical installations not meeting applicable building codes. Coverage for the Program is limited to the following standard, 30-66 gallon electric or 40-66 gallon gas Home water heaters (“Standard Units”) including power vent/direct vent water heaters. This includes 30-40 Gallon – 110V or 220V Single Element electric); 40-66 Gallon – Tall or Low Boy Dual Element (electric); 40-66 Gallon – Tall Gal; 40-66 Gallon – Mobile Home Type (electric or gas).
4. The following are excluded from coverage under the Program: (1)pre-existing water heater problems; (2) damage to water heaters caused by the willful or negligent action of the customer or a third party, or by other insurable-type cause; (3) damage due to an “Act of God”; (4) removal of obstacles such as but not limited to walls, crawl space doors, attic doors, heating and air ducts, piping etc. but will be solely up to customer for removal in order for technician to provide service; (5) water heaters considered “nonstandard units” include, but not limited to, Tabletop, Solar, Tankless, Instant-On, Low Boy Gas, water heaters designed or used for the recirculation of potable water as part of a heating system (i.e. Apollo & MoreFlow), and water heaters with a capacity greater than 66 gallons.
5. Dominion shall have the right to modify the Program, from time to time, and will provide thirty (30) days written notice of material changes. Dominion shall also have the right to terminate the Program on ninety (90) days written notice.
6. Dominion reserves the right to contract work to designated contractors. Customer must designate covered water heater(s) when multiple water heaters are present. If the customer does not designate the covered water heater, the default water heater shall be deemed to be the water heater serving the main/first floor of the dwelling.
7. By enrolling, customer represents that, to the best of his/her knowledge, the water heater system is free from any pre-existing problems or malfunctions.
8. Dominion reserves the right to determine whether repair or replacement is warranted, and also reserves the right to determine coverage eligibility and/or inspect the water heater to determine coverage eligibility within sixty (60) days of enrollment.
9. Approved contractors must have safe access to, and safe working conditions at and around work area. Dominion disclaims responsibility for payment for work done by anyone other than a Dominion approved Water Heater Repair & Replacement Program contractor. In order for you to be eligible to receive coverage for a claim under the Program, you are required to notify Dominion of the claim condition before any remedial work is attempted on your water heater, either by you or any third party.
10. The Program’s liability is limited solely to the repair or replacement of the covered water heater. The Program shall have no liability for any direct, indirect, special, incidental, consequential or other damages. The Program will not be responsible for damage caused by the customer, third parties, natural disasters, or other insurable causes.
11. Customer may cancel participation at any time. 
12. Obligations of Dominion under these terms and conditions are backed by the full faith and credit of Dominion.
13. To request service under this Program call 1-866-645-9811.
    

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