Water Line Replacement Questions and Answers

West Virginia

Why do I need the Water Line Replacement Program?

The water supply line that runs between the curb or street and your home is actually owned by you and all repairs are your responsibility. Worst of all, water line repairs are expensive, costing thousands of dollars. You also have to find a contractor you can trust…fast. That's where the Water Line Replacement Program comes in. Access to fast, reliable service performed by certified professionals 24 hours a day.

I’ve never had a problem with my water line. Why should I worry about it now?

Because when you do encounter a problem, repairs are expensive and you'll need a qualified contractor fast. If your home is more than ten years old, the chances of a water line failure increase. While many factors, such as soil conditions and pipe material contribute to the failure of your water line, the most prominent is age. While impossible to predict exactly when a water line failure will occur, odds are, it will be unexpected and when you can least afford it.

How much does a typical water line repair cost?

Usually $1,500 to $3,000, but if your line runs under paved surfaces, sidewalks, sprinkler systems or trees, it can cost even more, not to mention the additional travel and service call fees.

Are there any signs that would indicate a problem with my water line?

While not always, you may notice a gradual loss of water pressure to your showers and faucets, an abnormally wet yard, higher water bills, or the complete loss of water supply to your home.

What other problems can result from a water line failure?

Depending on the location of the line, you can experience a soggy lawn, collapsed sidewalks or driveways, and water seepage into basements or crawl spaces.

What causes water line problems?

Water line problems can be caused by a number of different factors. The most common include:

• Normal wear and tear as the line ages.
• Improper installation.
• Calcification of older pipes.
• Corrosion of metallic pipes or lines.
  

How does the contractor actually fix the water line?

A Dominion approved and fully certified professional will:

1. Locate the pipe and verify the leak.
2. The water supply will be shut off at the curb stop.
3. Next, the contractor will need to trench or push a new line.
4. The new line will then be tested to ensure there are no leaks.
5. If there are no leaks and the line is working properly, the line will then be covered and general clean up and basic restoration of the site will be performed.

How do I know I am getting the best service?

First and foremost, all Dominion water line contractors are licensed and insured. Active background and drug testing programs are in place. All work is warranted by Dominion for professionalism and correctness, and customer satisfaction is measured on each job.

Why is Dominion offering this program?

Many homeowners are unaware of the responsibility associated with the water line that runs from the street or curb to their home. Most believe it belongs to their water supplier. From the feedback from our inspectors and contractors, homeowners are unpleasantly surprised when they receive the repair bill - usually thousands of dollars. Dominion does not want you to be in this position.

What if I have a water line emergency in the middle of the night?

No problem! We're available 24 hours a day, 7 days a week - including holidays and weekends. Your call will be answered by a trained representative, not an answering machine. A Dominion contractor will promptly be dispatched and can contact you within one hour of your initial call and repairs can begin within 24 hours.

How much does protection cost?

The program costs $3.25 per month and you will be billed annually. There are NO service call fees and materials and labor are included.

How long am I obligated to stay in the Program?

There is no obligation. You may cancel your water line coverage at any time with absolutely no penalty.

Can you summarize this Program for me?

The Water Line Replacement Program provides protection for the water line that runs from the curb or street to your home. If your line begins to leak, Dominion will make all necessary covered repairs. You make one simple, toll-free phone call any time, day or night, and a professional repair crew will be dispatched to your home within 24 hours to quickly repair or replace your water line. There are no service call charges or additional fees and you may cancel your protection at any time without penalty. A water line repair can cost thousands of dollars. Let Dominion protect your water line and help you avoid an unexpected expense.

How do I enroll?

To enroll, call us toll-free at 1-800-903-0676, Monday through Friday from 8:30 a.m. to 5:30 p.m.