Terms & Conditions

This page states the Terms and Conditions under which you, the website visitor ("You") may use this website, which is owned by Dominion Energy, Inc. ("Dominion Energy"). Please read this page carefully. By using this website, You agree to be bound by all of the Terms and Conditions set forth below. If You do not accept these Terms and Conditions, please do not use this website. Dominion Energy may, in its sole discretion, revise these Terms and Conditions at any time; therefore, You should visit this page periodically to review the Terms and Conditions.

"Safe Harbor" Statement Regarding Forward-looking Information or Statements

This website and documents within it contain forward-looking statements that involve risks and uncertainties. Factors that could cause actual results to differ materially from those in the forward-looking statements are detailed from time to time in reports filed by Dominion Energy with the SEC, including Forms 8K, 10Q and 10K, and may include the following:

  • Factors affecting operations, such as: unusual weather conditions, catastrophic weather-related damage, environmental incidents and unusual maintenance and repairs;
  • State and Federal legislative and regulatory developments;
  • The effects of present and prospective competition;
  • Dominion Energy's pursuit of potential business strategies, including acquisitions or dispositions of assets or the development of additional power generation facilities;
  • Financial or regulatory accounting principles and policies imposed by governing bodies;
  • The effects of geopolitical events, including the threat of domestic terrorism;
  • Changing market conditions and other factors related to physical and financial energy trading activities, including price, basis, counterparty credit risk, liquidity, volatility, capacity, transmission, currency exchange rates, interest rates and warranty risks; and
  • Financial market conditions, including availability and cost of capital, and Dominion Energy's ability to obtain financing on favorable terms.

Dominion Energy has based its forward-looking statements on management's beliefs and assumptions using information available at the time the statements were made. Dominion Energy cautions the reader not to place undue reliance on its forward-looking statements because the assumptions, beliefs, expectations and projections about future events may and often do materially differ from actual results. Dominion Energy undertakes no obligation to update any forward-looking statement to reflect developments occurring after the statement is made.

Use of Site Material

The contents of this website, such as text, graphics, images and other content (the "Site Material") are protected by copyright under both United States and foreign laws. Dominion Energy authorizes You to view and download a single copy of the Site Material for your personal use. Unauthorized use of the Site Material violates copyright, trademark, and other laws. You agree to retain all copyright and other proprietary notices contained in the original Site Material on any copy You make of such material. You may not sell or modify our Site Material or reproduce, display, distribute, or otherwise use the Site Material in any way for any public or commercial purpose. Use of the Site Material on any other website or in a networked environment is prohibited. You may not use the website for the purpose of competing with Dominion Energy.


The names, marks and logos appearing included in the Site Material are, unless otherwise noted, trademarks owned by or licensed to Dominion Energy or an affiliated company. The use of these marks, except as provided in these Terms and Conditions, is prohibited. From time to time, Dominion Energy makes fair use in this website of trademarks owned and used by third parties. Any such marks are clearly noted, and Dominion Energy makes no claim to ownership of those marks.

Limitation of Liability

Although Dominion Energy strives for accuracy in all elements of the Site Material, it may contain inaccuracies or typographical errors. Additionally, while users of this Site are bound by these terms and conditions not to submit false material, Dominion Energy cannot be responsible for the violation of these terms by users, or for the reliance by users upon false or misleading material submitted by other users. Dominion Energy makes no representations about the accuracy, reliability, completeness, or timeliness of the material on this website or about the results to be obtained from using the website. You use the website and its material at your own risk.



Disclaimer of Consequential Damages


Access to Password Protected/Secure Areas

Access to and use of password protected and/or secure areas of the website is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the website may be subject to prosecution. You agree to notify Dominion Energy immediately of any unauthorized use of your password or other breach of security. Dominion Energy is not responsible for any loss occurring as a result of someone using your password; however, you could be held liable for losses incurred by Dominion Energy or other third parties as a result of such use or breach.

User Submissions

Dominion Energy welcomes Your comments on our website, products, and services. However, You acknowledge that if You send us creative suggestions, ideas, notes, drawings, concepts, inventions or other information (collectively, the "Information"), the Information shall be deemed, and shall remain Dominion Energy's property. By submission of any Information to us, excluding personal information such as your name, address, or other information that directly identifies You and is governed by our privacy policy, You assign to us and we shall exclusively own all now known or hereafter existing rights to such Information of every kind and nature throughout the universe and shall be entitled to unrestricted use of the Information for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the information.

As a user of this website, You are responsible for Your own communications and are responsible for the consequences of their posting. Therefore, do not do any of the following things: transmit to us material that is copyrighted, unless You are the copyright owner or have the permission of the copyright owner to post it; send material that reveals trade secrets, unless You own them or have the permission of the owner; send material that infringes on any other intellectual property rights of others or on the privacy or publicity rights of others; send material that is obscene, defamatory, threatening, harassing, abusive, hateful, or embarrassing to another user or any other person or entity; send sexually-explicit images; send advertisements or solicitations of business; send chain letters or pyramid schemes; or impersonate another person.

Dominion Energy reserves the right to expel users and prevent their further access to this website for violating these terms or the law and reserves the right to remove any communications from this Site. The violation of any of the terms and conditions set forth on this Legal Terms and Conditions page shall result in the immediate revocation of your license to use the Site Material and obligates You to immediately destroy any copies of the Site Material in your possession.


This website contains links to web sites owned by third parties. These links are provided solely as a convenience to You and are not an endorsement by Dominion Energy of the contents on those other sites. Dominion Energy is not responsible for the content of any linked sites and makes no representations regarding the content or accuracy of materials on such sites. If You decide to visit any third-party sites using links from this website, You do so at your own risk.

Email Communications

Dominion Energy communicates with its customers through the use of email to provide information about the customer’s account or service (“Email Communications”). The contents of Email Communications including text, graphics, images and other information may be protected by copyright under both United States and foreign laws. The names, marks and logos appearing or included in Email Communications are, unless otherwise noted, trademarks owned by or licensed to Dominion Energy or an affiliated company. Unless otherwise expressly authorized by Dominion Energy in writing, the use of these trademarks is strictly prohibited.

Dominion Energy believes the information contained in Email Communications to be accurate as of the date of the communication, however, information may be superseded or modified due to changes in laws, regulations, Dominion Energy's policies, or otherwise.


The services and applications that are available electronically on this website (the "Services"), and all applicable fees and service charges may be altered or amended by Dominion Energy from time to time.

  • Profile Information
    Information included in your Service profile, as identified in the application, including, but not limited to, your user name, password, and Account data, is used as part of the Service with participating affiliates that offer their own servicing sites through Dominion Energy. You will be able to use your same profile data (such as user name and password) to sign-in to such participating affiliate sites.
  • Password and Security
    You agree not to give or make available your password or other means to access your account to any unauthorized individuals. You are responsible for all transactions and payments you authorize using the Service. If you permit Authorized Users or other persons to use the Service or your password or other means to access your account, you are responsible for any transactions they authorize. If you believe that your password or other means to access your account has been lost or stolen or that someone may attempt to use the Service without your consent or without your permission, you must notify the Service at once by calling them during customer service hours.
  • Cancellation and Termination of Service
    In Dominion Energy's sole and absolute discretion, we may, without notice, restrict or terminate any person's use of the website and any Service, user accounts, user names or passwords at any time. You may cancel Services at any time. The time frame for cancellation of your electronic service may vary and may take up to five (5) days, depending on the services utilized. We will not be responsible for transactions that are already in process at the time of cancellation. Any such restriction or termination will not relieve any person of obligations incurred and accrued prior to the effective date of such termination.
  • Service Fees and Additional Charges
    Any fees associated with your Dominion Energy accounts will continue to apply. You are responsible for any and all telephone access fees and/or Internet service fees that may be assessed by your telephone and/or Internet service provider. Dominion Energy reserves the right to charge for the Service at any time. When applicable, you agree to pay any other applicable charges and authorize the Service to deduct such charges from your designated Dominion Energy Account.


By using this website, You agree to defend, indemnify, and hold harmless Dominion Energy, its officers, directors, employees and agents, from and against any and all losses, claims, damages, costs and expenses (including reasonable legal and accounting fees) that Dominion Energy may become obligated to pay arising or resulting from your use of the Site Material or your breach of these Terms and Conditions. Dominion Energy reserves the right to assume or participate, at your expense, in the investigation, settlement and defense of any such action or claim.

Sites for Children

The website has areas intended for children. These areas contain information about energy and safety that is presented and formatted for children.


Dominion Energy may from time to time offer promotions, surveys, contests or sweepstakes (collectively, "Promotions") to its residential or business customers. All such Promotions will be accompanied and governed by rules established by Dominion Energy. For further information about such Promotions, please consult the applicable rules posted with or linked to such Promotions.


Protecting Your Privacy

At Dominion Energy, privacy is an important part of how we do business. We are committed to protecting your personal data while providing safe, reliable and affordable services. This Privacy Policy explains our online information practices and the choices you can make about the way your information is collected and used via the Dominion Energy website.

Information We Collect

In order to promote the most efficient use of our products and services and to provide easy access to our website, Dominion Energy collects information about its customers both directly from the customer and through the use of cookies stored on customers’ computers.

Customers provide information when they open an account, participate in a Dominion Energy program, contact us via the web or use one of our services.

Examples of information you may provide to us while using our site include:

  • Contact information such as customer name, mailing address, phone and email
  • Billing information related to your financial relationship with us, including your payment history and account number
  • Social Security number

When you visit our website, our servers may create cookies on servers and computers, making it more convenient for you to use the website by verifying when you travel from page to page. The data we collect on website usage from cookies is maintained securely and is not tied to your personal information. We do not sell or transfer the data we obtain from cookies, and we only use it in aggregate form or to contact you to offer programs and/or services that you may be interested in. If you object to this, please consult your browser’s documentation for information on erasing or blocking cookies. If you reject cookies, you may still use our website, but your ability to use some areas of our website could be limited.

Personal information is information that identifies you specifically. By providing personal information, you are agreeing to permit us to access, store and use the information as described in this document.

How Dominion Energy Uses the Information We Collect

Any information we gather, whether voluntarily provided by you or automatically collected, may be used to provide requested services, support our business functions and for marketing purposes, in accordance with applicable laws and restrictions. For example, we may use your information to:

  • Provide customer service
  • Respond to your requests for products and services and communicate with you about those requests
  • Answer your questions
  • Register and service your account
  • Improve our services
  • Notify you about services and changes that may affect you
  • Conduct market research
  • Share important information (for example, during a major storm)

Notwithstanding any other statements or representations here or elsewhere on our website, we reserve our right to monitor customer accounts and disclose customer information to the U.S. Government to protect Dominion Energy’s network from unauthorized usage or penetration, to disclose any information in our possession if we are required to do so by law, as requested by our regulatory agencies, in connection with the sale of all or a portion of our businesses, or if we believe, in good faith, that such a disclosure is necessary to comply with the law, defend our rights or property, or to respond to an emergency situation.

How Dominion Energy Protects Your Personal Information

We treat all personally-identifying information of our customers as confidential. Dominion Energy does not sell your personal information, nor does Dominion Energy provide such information to third parties for the purpose of marketing products or services unrelated to Dominion Energy's services. Dominion Energy does not disclose your information to third parties for any purpose, except under strict contracts involving customer service, collections or the enhancement of our customer programs.

Dominion Energy is strongly committed to protecting the privacy, security and integrity of your information. Dominion Energy uses industry-standard practices to protect your personal information from loss, misuse, alteration and destruction. Such measures include, but are not limited to, firewalls, intrusion monitoring, and technology to encrypt and protect certain sensitive transmissions of information. However, no security system is fail-safe, and Dominion Energy cannot guarantee the information you provide will never be obtained by unauthorized persons. You should protect the confidentiality of your information such as your customer account number, e-mail address and password.

Dominion Energy will not intentionally disclose your password to a third party; however, you are also responsible for maintaining the privacy and security of your password. We strongly urge you to take precautions to guard the confidentiality of your user name and password. We advise you to not share your user name and password with third party services or use your password with any other Website. Passwords are your first line of defense against unauthorized access to your account. If your password is compromised, your information can be misused. Contact us if you believe your password has been compromised in any way.

Other Information

For the convenience of our users, in some cases, our website links to third party sites that collect personal information by and for other parties. In these cases, you will leave Dominion Energy’s website, and the personal information you provide on those sites will be governed by the privacy policy of that site. Dominion Energy does not assume responsibility for the actions of other parties. When using a link to a non-Dominion Energy website, we recommend you investigate the privacy practices and policies of such external site. Any use of external links is at the sole discretion of the user.

From time to time, we may change our privacy policy and will make reasonable efforts to publish such changes.

If you are concerned about the information you have provided to us, or would like to review, update or delete that information, please contact us. Please allow us up to 10 business days for the change to take effect.

Changes to Our Privacy Policy

Dominion Energy reserves the right to change this Privacy Policy at any time. If we decide to make material changes to our Privacy Policy, we will notify you here prior to the changes taking effect, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. When an update is made, the date at the bottom of this page changes to reflect the date new content was posted. Use of our website after the posting of a revised privacy policy constitutes your agreement with the revised policy. This Privacy Policy is not intended to and does not create any contractual or legal rights in or on behalf of any party.

Effective date: December 10, 2014

Accommodation for Job Applicants With Disabilities

Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 1-800-730-7230 for assistance.


This website originates from Richmond, Virginia. Dominion Energy does not claim that the Site Materials on this are appropriate or may be used outside of the United States. Access to the Site Materials may not be legal by certain persons or in certain countries. If You access the website from outside of the United States, You do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

These Terms and Conditions are governed by the substantive laws of the Commonwealth of Virginia, without respect to its conflict of laws principles. You agree to submit to the jurisdiction of the courts situated in the Commonwealth of Virginia with respect to any dispute, disagreement, or cause of action related to or involving this website. If any provision is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. No waiver of any of these Terms and Conditions shall be deemed a further or continuing waiver of such term or any other term. Except as expressly provided elsewhere in our Web Site, these Terms and Conditions constitute the entire agreement between You and Dominion Energy with respect to your use of this website. You may not assign this Agreement to any other party.

Blog (Web Log) Terms, Conditions and Rules

Restrictions on Use of Materials

The contents of "forums" developed by Dominion Energy are protected by copyright and trademark laws, and are the property of Dominion Energy. Unless we say otherwise, you may access the materials located within this website only for your personal use. This means you may download one copy of posted materials on a single computer for personal, non-commercial home use only, so long as you neither change nor delete any author attribution, trademark, legend or copyright notice. When you download copyrighted material, you do not obtain any ownership rights in that material.

You may not modify, copy, publish, display, transmit, adapt or in any way exploit the content of this website. Only if you obtain prior written consent from us—and from all other entities with an interest in the relevant intellectual property—may you publish, display or commercially exploit any material from this website.

You must abide by all additional copyright notices or other restrictions contained in this website.

You may not use spiders, robots, data mining techniques or other automated devices or programs to catalog, download or otherwise reproduce, store or distribute content available on this website. You may not take any action to interfere with, or disrupt, this website, circumvent security measures or attempt to exceed the limited authorization and access granted to you under these terms and conditions.


A "forum" means any blog, message board, chat room, user review forum or other interactive service appearing on this website and includes both public boards and private folders. You must register in accordance with instructions that you will find on this website to contribute to any forum and comply with the House Rules or other acceptable use policy. You may not post on any forum, or send to any other forum user or our employee, any material that is abusive, vulgar, threatening, harassing, libelous, defamatory, obscene, invades a person's privacy, violates any intellectual or other property rights, or that would otherwise violate any law. You may not use any forum in a commercial manner. You may not post material that solicits funds, or that advertises or solicits goods or services. You may not post material known to be false. You may not post messages that contain stock touts. You may not post or transmit any information, software or other material that contains a virus or other harmful component.

We are not responsible for material appearing in any forum on this website, except for material signed by one of our identified representatives. We are not responsible for screening material posted by users for libel, obscenity, invasion of privacy, copyright or trademark infringement, accuracy, or for any other reason. We retain, however, the right to reject, modify or remove messages or other material that we, in our sole discretion, consider infringing, offensive, abusive, defamatory, obscene, stale, or otherwise unacceptable or that violate Dominion Energy policies, these Terms and Conditions or any other agreements between the user and Dominion Energy and/or its related entities. We also reserve the right to edit materials for any other reason. Whether or not we modify or remove such material, users remain solely responsible for the content of their messages or postings.

By posting on this website, you grant (or warrant that the owner of such rights has expressly granted) us and/or relevant affiliated companies the worldwide, perpetual, nonexclusive right to use your questions, comments, and postings, in their original or edited form, in books, articles, commentaries, or in any other medium now known or later developed. You also warrant that you own or otherwise control all of the rights to the content you have posted and that the public posting and use of such content by us will not infringe the rights of any third party. Additionally, you warrant that any "moral rights" in posted materials have been waived.

You are not entitled to any compensation for any materials you may post on this website.


If you access this Web Site anonymously, you may do so as a visitor and will not be required to provide personally identifiable information. However, in order to access certain services on this Web Site, you will be required to provide specific information. All information about you must be truthful, and you may not use any aliases or other means to mask your true identity. Screen names or IDs may not be offensive, deceptive or violate any other party's rights. Any access codes or passwords provided should be safeguarded at all times. You are responsible for the security of your access codes and passwords and will be solely liable for any use or unauthorized use under such access codes or passwords.

We may, at our discretion, suspend or terminate the registration of any forum user or general user who violates any of these terms and conditions of use, any of the forum member guidelines or for any other behavior that we in our discretion believe is inappropriate.

No Personal Advice

The information contained in or made available through this website (including but not limited to information contained on blogs, message boards, in text files, or in chats) cannot replace or substitute for the services of trained professionals in any field, including, but not limited to, engineering, construction, financial, medical, or legal matters. We and our licensors or suppliers make no representations or warranties concerning any the information offered or provided within or through this website. Neither we nor our partners, or any of their affiliates, will be liable for any direct, indirect, consequential, special, exemplary or other damages that may result, including but not limited to economic loss, injury, illness or death.


You agree to defend, indemnify and hold us harmless, and our officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (i) any breach by you of any of these terms and conditions, (ii) your content and materials, (iii) your use of materials or features available on this website (except to the extent a claim is based upon infringement of a third party right by materials created by us) or (iv) a violation by you of applicable law or any agreement or terms with a third party to which you are subject.

Digital Millennium Copyright Act ("DMCA") Notice

Materials may be made available via this website by third parties not within our control. We are under no obligation to, and do not, scan content used in connection with this website for the inclusion of illegal or impermissible content. However, we respect the copyright interests of others. It is our policy not to permit materials known by us to infringe another party's copyright to remain on this website.

If you believe any materials on this website infringe a copyright, you should provide us with written notice that at a minimum contains:

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
  3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
  4. Information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
  5. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

All DMCA notices should be sent to our designated agent as follows:

Kenneth K. Dort
McGuireWoods LLP
77 West Wacker Drive
Suite 4100
Chicago, IL 60601-1818
312.321.7665 (Direct Line)
312.698.4574 (Direct FAX)


It is our policy to terminate relationships regarding content with third parties who repeatedly infringe the copyrights of others.